Terms and Conditions

Welcome to the website of Set Masoret (the “Site”). The site is a virtual store and electronic mall used for the purchase of products by the surfers in Israel. The site owner and its operator is Set Masoret company (the “Site Operator”).

1.  General

A. Everywhere these regulations used in the masculine, also refers to the female.

B. The person who takes any action on the Site (“User”) declares that he has read, understood, and agreed to the site’s regulations and that he and / or anyone on its behalf doesn’t have any claim and / or lawsuit against the owners and / or operators and / or their representatives, except claims relating to breach of undertaking the owners and / or operators as per this code and rules of participation these. Surfing the site and / or purchasing products or services offered for sale which constitutes the user’s agreement to accept and abide by the regulations.

2. The manner of sale the site products

A. Set Masoret allows you to purchase products through the site, in a convenient way, fast and easy. You can see photos of products and a brief and summary description of the proposed product. For details of the product can be obtained by telephone to the Set Masoret contact support center or by the electronic mail. The photos displayed on the site are for illustration purposes only and there may be differences between the photos displayed on the site, some or all, and by the actually selling products. A pen mistake in the description of any product or service, shall not bind the Set Masoret Company.

B. All the amounts and prices that shown in the different sales pages include VAT If VAT applies on the transaction under any law, unless otherwise expressly noted.

C. Completion of the sale is conditional on approval by the requested product is now in stock at the time of completion of the purchase. If the product does not exist get a message to customer via the Internet. In this case performing the transaction will be credited with the amount paid immediately. The Company is not liable for direct or indirect damages caused to the person who performed the Action due to non-receipt of a specific product due to lack of stock.

3. Payment and supplies

A. Before ordering a product (the “Action”), the user must first enter basic information such as name, address, email address, phone number, credit card number, ID number and other information if and as required. At this time the user becomes the operation maker (the “operation maker”). In order that the invitation will be carried out quickly and smoothly, be sure of delivering correct information, otherwise we cannot guarantee the ordering. Registering constitutes your agreement to open a customer account and join the mailing list of the site.

B. Immediately after the action, the credit card details will be checked and confirmed by the credit card companies, And will be given an appropriate message that the action has been approved or rejected. If approved, the order will be registered in the website. It will be sent a confirmation by e-mail on the performance of the transaction within 48 hours from the end of the procedure sale. Billing the operation maker for the cost of the product or service that purchased by him, will be by using by the credit card after Performing the action. The operation maker will be allowed to change the billing details, including the number of payments. Set Masoret will perform the change accordingly and subject to the customary policy at this time at the credit companies. If the credit card company will charge Set Masoret a commission for the performing action, the operation maker will be charged this commission. Know: submission of false information is a criminal offense and anyone who does so, expect legal proceedings, criminal and civil, based on law.

C. If the transaction is not approved by the credit card companies, the operation maker will receive an appropriate message. In order to complete the purchase, the operation maker will need to phone the customer service center of the company for the purpose of regulating the approval of the credit for the purchase. It should be clarified and emphasized; operation will be valid only after the approval of credit execution of the transaction by the operation maker. In such a case, the delivery times will be considered only from the date of approval of the transaction by the credit card company. If the operation maker didn’t acted to arrange the approval within 7 days from receiving the notice of refusal of the credit to approve the transaction, Set Masoret will be entitled to cancel the order.

D. If the operation maker chose not to give his credit card information on the site, but by phone, It will Contact with him a representative from Set Masoret by the telephone to obtain credit. The action will be valid only after receiving credit information by the operation maker and the credit card company approval for the transaction by the operation maker. In such a case, the delivery times will be considered only as of the date of obtaining credit information and approval of the transaction by the credit card company. It should be clarified and emphasized that if the operation maker chose in a representative of contacted Set Masoret by the telephone to obtain credit, and the client has not responded to the phone and / or to the company’s electronic-mail within 7 days from the date of referral, the order will be canceled automatically.

4. Supplies / Delivery

A. Set Masoret will take care of the supply of any product acquired by the operation maker in the site in Israel that were entered at the time of booking, within 14 business days, unless otherwise stated on the site. In areas with limited access In terms of security, Set Masoret will be entitled to provide the products disposal the operation maker in place of near acceptable, which is coordinated with him in advance. The times of supply the products / services as they were noted on the sales page include only the calculating of the business days (Sundays-Thursdays, not including Fridays, Saturdays, holiday eves and holidays). Orders received after 12.00 pm are considered to be received in the next business day’s morning.

B. The Company shall not be responsible for any delay in delivery and / or non delivery caused by majeure force and / or events beyond its control including strikes, lockouts and etc.. In any case, the responsibility of Set Masoret will be limited by connection with delays or failures in providing products or services that were purchased on the site, for direct damages as much as caused by an act or omission of Set Masoret or on its behalf, and in a volume that would not exceed on the price of the product or the service purchased by the operation maker. Set Masoret and / or one of its behalf will not be responsible and not bear any indirect, special or consequential damage caused to the operation maker of any delay or failure in providing a product or service will serve the cause of action will be, including loss of income and / or prevention of profit incurred because of any reason.

C. Shipping charges are listed on the site are not including exceptional transport and / or shipment abroad. Exceptional transport means transport to high floors without the possibility of lead by a lift and / or transport which requires additional manpower and / or special measures. In the case of exceptional transport and / or delivery abroad, Set Masoret will be allowed to charge fees in addition on the payment for transport standard.

D. Set Masoret sends the packages via the Postal Authority (courier service). The regulations of the Israel Postal Authority or any other body which Set Masoret performs the Transportation and the supply of products or services, shall apply to any supply / transport of the product through the Site, and will require each offer. It should be emphasized, transport by courier delivery will be to the home, except in Community Settlements, villages, kibbutzim, etc., the product may be provided to the post office which is nearest to the town, or to the community office, etc., and will be notified at the Customer house.

E. The operation maker shall be entitled to collect the product from the offices of Set Masoret. The purchaser shall indicate the dedicated place during the acquisition process that he wants to pick up the product from the offices by himself. In order to do so, the purchaser has to contact with the customer service of Set Masoret and to coordinate in advance the time and place of the collection. The Collection of the product must take place within 14 business days after order confirmation.

F. It should be clarified and highlighted that the place of the transaction, for all intents and purposes, will be deemed as the seat of the supplier, even if the customer who won the sale or product purchase selected to receive the product by mail or by messenger.

G. In any case of a request to cancel a transaction not due to a defect in the product, or due a mismatch between the product or the service and the information given to you, and if the product is shipped already, the operation maker has to return its original packaging, complete and / or without harm and / or damage and / or spoilage and / or corruption of any kind whatsoever to Set Masoret at his own expense, within 14 days. There is no in the cancellation results for derogate from the right of Set Masoret to sue the damages, because of that the product’s value decreased as a result of a significant deterioration in his condition.
Know: You cannot perform cancellation of a transaction on products which are stamped with a personal imprint of the operation maker, unless there was an error originating by Set Masoret.

5. Customer Service

A. For more information about the site and its activities and / or of the products we offer there, you can contact by e-mail which appears at “Contact Us“.

B. Any question or clarification about products displayed on the site, including with regard to the product’s specifications, information on the operation of the product, Warranty, etc., please contact the customer service by phone: 03-5255800 during customer service activities (from Sunday to Thursday from 09:00-17: 00) or by email: office@setmasoret.co.il

6. Use of the website

A. Each user may make a purchase on the site, subject to compliance with the conditions specified below:
– The user is qualified to perform actions legally binding. If you are a minor (under 18) or you are not entitled to perform legal acts without the approval of a guardian, will see the use of the site as if you have your guardian’s approval.
– The user has a valid Israeli identity card or a corporation that is incorporated and registered in Israel.
– The user has a valid credit card, MasterCard or Visa, Israeli or international, issued in Israel by one of the credit card companies.
– The user has an email address on the internet in Israel and has an address in Israel.

B. Without limiting the foregoing, Set Masoret will be allowed to prevent the operation maker from taking part on the site sales by blocking him in any of the following:
– The operation maker performed an illegal act and / or passed on law.
– The operation maker violated one of the conditions of the regulations.
– The operation maker gave when registering and / or afterwards over the phone, incorrect information deliberately.
– The operation maker performed an act or omission that would harm on Set Masoret and / or anyone on its behalf and / or on the proper operation of the site and / or on any third party.

7. The information security

Set Masoret takes every acceptable precaution in order to keep as far as possible, the confidentiality of information. Any transfer of a credit card from the website is encrypted using SSL technology Standard. However in cases that are not under its control and / or arising from force majeure, Set Masoret shall not be liable for any damages of any kind, direct or indirect, caused to the customer and / or someone on his behalf if this information is lost or if its unauthorized use. Set Masoret undertakes not to transfer customer information to a third party.

8. Cancellation of purchase

A. The operation maker may cancel the acquisition transaction in accordance with the provisions of the Consumer Protection Act and its regulations. The purchase of certain items, the operation maker cannot cancel the transaction, all as provided in section 14 c(d) of the Consumer Protection Law.

B. Cancellation of a transaction will be done by writing by fax and / or by mail directly to Set Masoret.

C. Set Masoret takes responsibility for its products. results the cancellation due to a defect in the product – if the operation maker canceled a transaction due to a defect in the product, or due to a mismatch between the asset or the service, and the items that were given him by Set Masoret, Set Masoret will give back to the operation maker within 14 days from receiving notice of the cancellation, the same part of the transaction price that was paid by the operation maker, would eliminate the charge of the operation maker due the transaction and shall not charge from the operation maker any cancellation fees. If the operation maker received the product, subject of the transaction or the contract, he will return it in the offices of Set Masoret.

D. If the operation maker requires to embed a personal Embedding on the product, this should be done only after approval of the Graphics by the inviter. The approval must come in by e-mail or fax, will not be accepted any complaints regarding an approval of the Graphics by telephone.

E. Provisions of this section shall not apply to goods and services that set forth in Section 14 c(d) of the Consumer Protection Law.

9. Sale cancellation by Set Masoret

A. Set Masoret may cancel a transaction and / or sale, the whole or part of: In case that fell a mistake on the proposal, whether in the price of the product and whether the product description. In the case of force majeure, acts of war, hostilities or terrorist, that prevents the continuation of the sale and / or its implementation. Or if it discovers that the transaction and / or the sale was accompanied by illegal activities of the operation maker and / or any third party.

B. Notice of cancellation of the sale shall be given to the customer on the phone and / or writing to the address that is indicated by the customer when registering.

10. Additional conditions

A. The logo, brand, domain name, patents, copyrights, website designs, Graphics, objects, ideas, products, the specifications interfaces, Methods of numbering, trade secrets, software, website code, images, including Graphics, design, verbal presentation, trademarks, logos, including their editing and presentation on the Website, are the exclusive possession of Set Masoret and / or his representative. You may not copy, reproduce, distribute, publish or otherwise use the contents appearing on the website, unless written consent has been given by Set Masoret.

B. Set Masoret will be allowed to send e-mail to the user, contact the user in writing or verbally of any information regarding the promotions.

C. Set Masoret reserves the right to change prices without any prior notice. It is hereby clarified that the change will not be made after the acquisition.

D. In case of arose disagreements between the parties regarding the interpretation and implementation of these regulations and / or enforcement and / or any action or dispute arising from it, become clear if necessary in the competent courts in the Central Province only, and accordance laws of the State of Israel.

E. Set Masoret reserves the right to change the Regulations from time to time at its discretion.